How Can We Help You?
General Questions
Q: Can the arcade machine software be localized and support specific operational restrictions?
A: Absolutely. Our game systems support multiple languages. Furthermore, our
engineering team can configure specific operational compliances, such as dynamic
location-restricted codes (geofencing), to protect your regional operating rights.
Q: What shipping terms (Incoterms) do you support for international buyers?
A: We
primarily support EXW,DDP, FOB, and CIF terms. Our logistics team can assist in arranging
cost-effective sea freight or air freight to your destination port, covering major routes across
Europe, Southeast Asia, and Africa.
Q: What secure B2B payment methods do you accept for overseas orders?
A: We accept secure international payments including T/T (Bank Transfer), XTransfer, and Alipay for global
business transactions. We typica ly require a 30% deposit before production and the 70%
balance before shipment.
Q: What is the production lead time for wholesale arcade machines?
A: Standard models
are usualy ready within 7-45 working days. For bulk orders or customized OEM machines,
production takes approximately 15-45 working days depending on the customization details.
Q: What is the Minimum Order Quantity (MOQ) for importing your amusement equipment?
A: Our MOQ is typicaly 1 unit for sample testing. However, for better shipping
cost efficiency and wholesale pricing, we recommend ordering a 20ft or 40ft container mix of
different arcade machines.
Q: Do you offer OEM/ODM services for arcade machines?
A: Yes, as an original
manufacturer, we provide comprehensive OEM and ODM services. We can customize cabinet
designs, software programming, localized coin acceptors, and brand logos to suit your specific
amusement center or distribution needs.
Q: Can you customize special parts for equipment?
Yes. We support customized appearance, program and accessories for
equipment, and also provide customized processing of special parts for old models. You
can provide drawings or samples, and our engineering team wil evaluate and provide a
customized plan.
How long does it take to deliver spare parts for overseas orders?
Delivery time depends on your delivery address and shipping method you
choose. For common smal parts, express delivery takes 5-10 working days to most
countries; for large and heavy parts, sea freight takes 25-45 working days. Specific
freight and timeliness wi l be calculated according to your receiving address.
How to order original spare parts for equipment?
You can contact our sales team directly via WhatsApp, provide your
equipment model, part name or clear photos of the damaged part. We wil confirm the
matching model, quote and arrange delivery as soon as possible. We support global
shipping of spare parts.
Can old equipment be upgraded with new system?
Most models support system upgrade and motherboard replacement. You
can provide your equipment model and purchase year, our technical team wil evaluate
whether it can be upgraded and provide a corresponding quotation.
Do you provide operation training for bulk orders?
Yes. For FEC whole-site projects and bulk orders, we provide free equipment
operation, daily maintenance and basic troubleshooting training. We can also provide
customized operation guidance solutions to help your team get started quickly.
The equipment is damaged during transportation, what should I do?
Please take photos and videos of the outer package and damaged parts
immediately when signing for delivery, and contact our after-sales team within 3 working
days. We wil confirm the damage situation and provide free replacement parts or
compensation solutions according to the actual situation.
What is the warranty period of your amusement equipment?
Al brand new equipment comes with 1-year ful warranty for the whole
machine, and lifetime paid maintenance service. Consumable parts (such as bulbs,
buttons, springs) are not covered by the warranty due to normal wear and tear. During
the warranty period, we wil provide free replacement parts for non-human faults.
How to do safety inspection for indoor soft playground?
Check the soft package for damage and exposed hard edges every day, and
check whether the connections of slides, climbing frames and guardrails are loose.
Conduct a ful safety assessment every quarter, and replace worn sponge and
protective parts regularly to ensure compliance with EU EN1176 safety standards.
The local voltage does not match the equipment, how to solve it?
Our equipment supports customized voltage before delivery (110V/220V). If
you have already received the equipment and the voltage does not match, you can
purchase a matching transformer for conversion. Please confirm the local voltage
standard before ordering to avoid adaptation problems.
How to do daily maintenance for game center equipment?
Clean the appearance and internal dust of the machine every day, check
whether the buttons, joysticks and coin devices work normaly. Lubricate the claw
mechanism and moving parts every month, and check the wiring harness and power
supply for aging every quarter. Regular maintenance can reduce the failure rate by more
than 40%.
Can I instal the amusement equipment by myself?
Most stand-alone machines are plug-and-play after unboxing, no
complicated insta lation required. For large FEC projects and soft play playgrounds, we
provide insta lation manuals and video guidance. You can also book our on-site
insta lation service, and our engineers wi l come to your location for insta lation and
commissioning.
The redemption machine gets stuck when dispensing tickets, what to do?
Open the machine cabinet to check if the lottery paper is jammed or tangled,
clean the stuck tickets and re-thread the paper according to the instructions. If jams
occur frequently, check whether the ticket cutter is worn or the paper rol is not instaled
properly.
The coin acceptor does not recognize coins, how to fix it?
First clean the dust inside the coin acceptor, then re-calibrate the coin
parameters according to the manual. If it sti l cannot be recognized, check whether the
coin acceptor wiring is normal, or replace the coin recognition sensor.
The arcade machine has no response when powered on, what is the reason?
First check whether the power socket and power cord are normaly powered,
then check whether the power switch and fuse on the back of the machine are
damaged. If the power supply is normal but the screen is stil black, please check
whether the motherboard wiring is loose or the power module is faulty.
The claw of the claw machine cannot grip prizes firmly, how to adjust it?
You can adjust the claw strength voltage and grabbing time through the
motherboard setting menu. It is recommended to set the strong voltage at 12-14V and
the weak voltage at 6-8V according to the weight of the prize. If the claw is stil loose
after adjustment, please check whether the claw spring is deformed or the cable is
loose.
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